Polityka wysyłki
I need to check the Obsidian vault for any existing shipping policy context or brand voice guidelines before drafting this.
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Let me try the Google Drive path instead:
``````Let me search for any policy-related notes or brand voice guidelines:
```Let me check what website copy or policies currently exist by searching the web:
```Let me look for the actual shipping policy page:
``````Good — I found the existing policy on the FAQ page. Let me fetch that:
```Now I have the context. Based on the FAQ content, I can see the current policy fragments scattered throughout. The requirement is: **no returns** (no refunds available, only store credit minus shipping cost for wrong-address returns). Let me draft a comprehensive shipping policy that consolidates and clarifies this approach.
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## **Shipping Policy**
### Processing Time
Orders are processed within **24 hours** in most cases. During seasonal demand spikes, processing may take up to **3 business days**. We do not process orders on weekends or holidays.
Spring Energy is not responsible for delays caused by shipping carriers after your order has been dispatched.
### Shipping Options
**Domestic Orders (United States)**
- Free shipping on orders over $50
- Standard delivery: 3-5 business days after processing
**International Orders**
- We ship to select international markets via DHL
- Delivery times vary by destination
- International customers are responsible for all customs duties, taxes, and fees
### Order Tracking
Track your shipment using the tracking number provided in your shipping confirmation email. If you selected ShipAid package protection at checkout, you can also track your package at: https://track.shipaid.com/
### Wrong or Incomplete Address
**You are fully responsible for providing an accurate shipping address.**
If your shipment is delivered to an incorrect address due to an error on your end (this often happens when browser autofill populates old addresses), **we cannot issue a refund**.
If the shipment is returned to our facility, we will issue **store credit** equal to the product cost **minus the original shipping cost**.
### Missing or Late Orders
**What if my order hasn't arrived by the expected date?**
Contact us at contact@myspringenergy.com with your order number. We will check the status and work to resolve the issue.
**Important conditions:**
1. A package is considered lost when tracking shows no updates for **14 business days**. After that point, we will reship your order.
2. **Spring Energy is not responsible for orders marked "DELIVERED" by the carrier.** Carriers occasionally mark packages as delivered before actual delivery. Please check with neighbors and around your property before contacting us.
We strongly recommend adding **ShipAid** package protection at checkout for coverage against loss, theft, or damage.
### Damaged Products
You have **10 days after delivery** to report any issues with your order. Orders older than 10 days are final and will not be corrected.
If your product arrives damaged, email contact@myspringenergy.com with photos and your order number within this timeframe.
### Cancellations
**Can I cancel my order?**
Once an order has been placed, you may request cancellation by logging into your account and clicking "Edit or Cancel" next to the order. Cancellation is only possible **before the order has been processed** (usually within 24 hours).
Spring Energy does not reimburse shipping costs for orders created by mistake.
### No Returns Policy
**Spring Energy does not accept returns or issue refunds.**
Due to the nature of our products — made with real food and no preservatives — we do not resell returned items for quality and safety reasons.
If a shipment is returned to us for any reason (refused delivery, wrong address, etc.), we will issue **store credit** for the product cost minus shipping fees. **No cash refunds are available.**
### ShipAid Package Protection
ShipAid is an optional third-party insurance service offered at checkout to protect against lost, stolen, or damaged packages.
- Learn more: https://www.shipaid.com
- File a claim: https://resolve.shipaid.com/
**ShipAid fees are non-refundable** as they are paid directly to a third-party provider.
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**Questions?** Contact us at contact@myspringenergy.com